At AKGVG, we support organizations in establishing and managing Global Shared Services (GSS) models that centralize and streamline critical business and finance operations across geographies. Our GSS solutions help organizations improve efficiency, enhance control, reduce operational costs, and enable scalable growth through standardized and technology-enabled processes.
Global Shared Services function as centralized hubs that manage key processes such as finance, accounting, payroll, IT, analytics, and customer support for multiple regions or business units. By consolidating these activities into a single operating model, organizations achieve consistency, transparency, and stronger governance across global operations.
Our Approach
AKGVG follows a structured and transformation-driven approach to Global Shared Services. We begin by understanding the organization’s operating model, process landscape, technology environment, and business objectives. Based on this assessment, we help design and implement shared services structures that are efficient, scalable, and aligned with long-term strategic goals.
Our approach emphasizes process standardization, automation, digital enablement, and performance measurement to ensure sustainable value creation beyond cost optimization.
Scope of Service
Our Global Shared Services offerings cover a wide range of functional areas, including:
Procure to Pay (PTP)
End-to-end support covering purchase requisitions to purchase order creation, invoice processing, authorization workflows, financial and tax validations, vendor payments, aging reports, and vendor reconciliations.
Order to Cash (OTC)
Services include sales order processing, customer billing, collections, receipt accounting, accounts receivable follow-ups, aging reports, and customer reconciliations.
Record to Report (RTR)
Comprehensive accounting and reporting support including fixed asset accounting, intercompany accounting, bank reconciliations, month-end and year-end closures, and financial reporting under multiple accounting frameworks.
Hire to Retire (HTR)
Support across employee lifecycle management, including onboarding, payroll processing, statutory and retiral compliances, employee exits, and expense claim management.
IT Support and Services
End-to-end IT services including helpdesk support, infrastructure management, application support, system monitoring, cybersecurity solutions, and technology enablement aligned with global business needs.
Customer Support Services
Multilingual voice and non-voice customer support services covering technical assistance, complaint resolution, and feedback management to enhance customer experience and brand reputation.
Data Analytics and Reporting
Advanced analytics, performance monitoring, and real-time reporting solutions that provide actionable insights and support data-driven decision-making.
Global Business Services (GBS) and GCC Enablement
AKGVG also assists organizations in integrating Global Capability Centers (GCCs) within broader Global Business Services (GBS) frameworks. We support the design, setup, and scaling of GCCs by aligning objectives with enterprise strategy, implementing governance structures, selecting appropriate digital tools, and embedding automation and analytics.
Our services enable organizations to transform shared services from cost centers into strategic value drivers that deliver operational excellence, agility, and sustainable competitive advantage.